Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us.

Products

What is a nano toothbrush?

A nano toothbrush features ultra-fine bristles (nano-sized) that are much softer and denser than regular toothbrush bristles. They clean more effectively between teeth and along the gumline without causing irritation.

Is the Oralix nano toothbrush safe for sensitive gums?

Yes! Our nano toothbrush is specifically designed for people with sensitive gums. The ultra-soft nano bristles are gentle on gums while still providing a thorough clean.

How often should I replace my nano toothbrush?

We recommend replacing your toothbrush every 2–3 months, or sooner if the bristles appear frayed.

What is a tongue cleaner and why do I need one?

A tongue cleaner removes bacteria, food debris, and dead cells from the surface of your tongue. It helps reduce bad breath and improves overall oral hygiene. Using one daily is a simple habit with big results.

Orders & Shipping

Where does Oralix deliver?

We currently deliver across Pakistan. Stay tuned for international shipping updates!

How long does delivery take?

Orders are typically delivered within 3–5 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use it to track your delivery.

Returns & Cancellations

Can I return a product?

Yes, we accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. Please review our Return & Cancellation Policy for full details.

Can I cancel my order?

Orders can only be cancelled before they are fulfilled. Please contact us immediately at oralix.pk@gmail.com if you need to cancel.

General

How do I contact Oralix?

You can reach us at oralix.pk@gmail.com or visit our Contact page. We typically respond within 24 hours.